Warehouse Manager at Defy Appliances

Job Description

• We are seeking an experienced and dynamic Warehouse Manager to join our team based in Durban. The ideal candidate will have a strong understanding of warehouse operations and a passion for delivering exceptional customer service.

Key Responsibilities

• Oversee daily warehouse operations to ensure efficiency and accuracy across all processes.
• Maintain full physical inventory control of finished goods.
• Conduct daily and monthly cycle counts, reconcile in SAP, analyze variances, identify root causes, and implement corrective actions.
• Manage stock control, including daily/weekly counts of high-risk items using warehouse management systems (WMS or ERP).
• Investigate and resolve incidents such as stock loss, damage, and non-conformances.
• Supervise picking and loading activities, ensuring deadlines and quality standards are met.
• Oversee end-to-end receiving operations, including goods verification, quality inspection, and real-time SAP updates to ensure accuracy and traceability across the inventory lifecycle.
• Optimize warehouse space utilization and layout reconfiguration to support operational growth, reduce product handling time, and improve efficiency in picking and loading processes.
• Coordinate dispatch to ensure timely and accurate delivery schedules.
• Lead and manage warehouse and distribution staff, focusing on productivity and discipline.
• Analyze performance metrics, identify improvement opportunities, and prepare management reports.
• Train, motivate, and develop warehouse staff, ensuring workflows and productivity targets are achieved.
• Ensure distribution functions meet customer service standards.
• Monitor truck availability for timely loading and dispatch.
• Validate staffing levels against contractual requirements.
• Develop and enforce standard operating procedures for all warehouse activities.
• Control and reduce operational costs within the distribution center.
• Maintain high standards of housekeeping at all times.
• Ensure compliance with health and safety regulations.

Minimum Requirements & Experience

• Matric and a Diploma/Degree in Supply Chain Management or Warehouse Management.
• Honours in Supply Chain Management will be advantageous.
• 4–6 years of experience in warehouse management.
• Proven experience in people management and dealing with unions.
• Ability to thrive in a fast-paced environment with a strong focus on customer satisfaction.
• Excellent problem-solving skills and a customer-centric approach.

Required Skills

• Proficiency in SAP and Microsoft Excel.
• Strong leadership and conflict resolution skills.
• In-depth knowledge of warehouse operations, transport, and logistics.
• Commitment to safety and quality standards