Waitron (FLR_Waitron) at Dream Hotels & Resorts

• As a Waitron at Finfoot Lake Reserve, your role is essential in providing excellent customer service and ensuring a positive dining experience for our valued guests. You will have the opportunity to work in a beautiful and diverse setting, showcasing your skills and passion for hospitality. Here is an overview of the job role and responsibilities of a Waitron at Finfoot:

Customer Service

• Greet guests warmly and escort them to their tables.
• Present menus and take orders, making recommendations and answering questions about menu items.
• Ensure that guests have a pleasant and memorable dining experience.

Order Taking

• Accurately record food and beverage orders and input them into the POS system.
• Communicate any special requests or dietary restrictions to the kitchen.
• Ensure that orders are prepared and served correctly.

Food and Beverage Knowledge

• Have a good understanding of the menu items, including ingredients, preparation methods, and specials.
• Provide detailed descriptions and recommendations to guests.

Upselling

• Suggest additional items, such as appetisers, desserts, or beverages, to enhance the dining experience and increase sales.
• Be attentive to guests’ preferences and budget.

Table Maintenance

• Set and clear tables, replenish supplies, and ensure table cleanliness.
• Provide prompt table service throughout the meal.

Collaboration with Kitchen Staff

• Communicate effectively with kitchen staff to coordinate order timing and address any special requests or modifications.
• Ensure that food is prepared and served in a timely manner.

Payment Handling

• Present the bill to guests and process payments accurately.
• Handle cash and credit card transactions.
• Provide receipts while maintaining professionalism and confidentiality in financial transactions.

Customer Feedback

• Solicit feedback from guests about their dining experience.
• Address any concerns or issues promptly.
• Relay feedback to management to improve service quality and guest satisfaction.

Teamwork

• Collaborate with other restaurant team members, including hosts/hostesses, bartenders, and kitchen personnel.
• Ensure seamless service, efficient operations, and a positive work environment.

Health and Safety Compliance

• Adhere to health, safety, and sanitation regulations in food handling, cleanliness, and personal hygiene.
• Maintain a safe and hygienic dining environment for guests.

Requirements:

• Matric
• Proven food and beverage experience