Triton Express: Receptionist at Plennegy Group

RESPONSIBILITIES:

• Answering in-coming telephone calls, responding and redirecting as required.
• Taking / forwarding telephone messages.
• Greeting clients, handling queries, providing information, and resolving issues, as is appropriate.
• Sourcing telephone numbers and making outgoing calls as requested.
• Monitoring the cleanliness and presentation of the reception area, boardroom, and building entrance, and reporting any issues as needed.
• Greeting customers, assisting with depot drop-offs and collections.
• Dealing with collections and the daily reports thereof.
• Working with cash clients and ensuring payments are received according to procedure.
• Assist with sourcing potential new clients for the branch
• Providing information, directing clients and responding to queries.
• Filing – This includes filing given to receptionists by Personal Assistant, CSD/Admin Supervisor, Branch Manager and Operations Manager.
• Updating of Contact lists nationally and making sure internal extension numbers are kept up to date.
• National Contact list must be updated on regular basis.
• Monitoring office supply levels and initiating replenishment requests when necessary.
• Ensuring call back requests are fulfilled with follow ups.
• Daily reports compiled for personal incoming and outgoing calls with all employees and sending to Branch manager.
• Capturing of VSA’s on daily basis – all the information is sent to receptionists by the branches on daily basis.
• Assisting the Supervisor and Branch Manager with ad hoc tasks.
• Assisting with health and safety and with the maintenance files.
• Escalating unresolved client queries in a timely manner.

REQUIREMENTS:

• Grade 12
• 2 years reception/administrator
• Telephone Skills
• Preferred basic understanding of freight / transport operational processes.
• Procedures for local and international call placements.
• Branch structure and individual responsibilities / duties to staff.
• Operation of Alcatel (10 in-coming lines) system or similar.
• Operation of general office equipment.
• Handling client complaints and customer care skills.
• Computer Operations (Excel and Word intermediate) essential.