Training Team Leader: MiwayLife , Parktown, Gauteng at Sanlam Group

Company:

Sanlam Group

Sanlam Group

Industry: Banking / Financial Services

Deadline: Oct 2, 2025

Job Type: Full Time

Qualification: Bachelors, Matric, National Certificate

Experience: 2 – 3 years

Province: Gauteng

City: Johannesburg

Field: Human Resources / HR

What will you do?

  • This is a junior management level position that provides broad support regarding training/coaching and quality related functions, processes and administration.  

Key responsibilities include:

  • Undertake and/or co-ordinate the provision of training and coaching to the different MWL business functions
  • Undertake the QA dispute process and Refer to Committee cases
  • Update and communicate/train business rules/process changes
  • Undertake training related administration capturing and record keeping
  • Maintain stakeholder and client relationships 
  • Undertake people management

What will make you successful in this role?

Qualification & experience 

  • Grade 12 
  • A completed coaching qualification (i.e.: diploma or ETDP)
  • A minimum of 2-3 years coaching/training experience.  
  • Preferably financial services /call centre experience/sales environment

Knowledge and skills 

IT:

  • MS: Office (Excel, Word, PP, Outlook)
  • Ntinga/Thought Express/Vici dialer (or other similar systems)
  • MWS
  • Share drive

Business:

  • Financial services industry knowledge (basic)
  • Financial services product knowledge (MiWayLife))
  • Relevant compliance regulations (i.e.: FICA, POPIA etc)
  • MWL systems and processes 
  • Direct sales rules, governances and technical requirements
  • Quality assessment and evaluation processes
  • Business rules and processes
  • Quality assessment processes and practices
  • Coaching/training methodology and processes
  • People management

Personal attributes

  •  Keen developer of people
  • Able to build trust and rapport
  • Relationship builder
  • Analytical and detail minded
  • Good communicator /Listening skills
  • Planner and organiser
  • Action and results orientated
  • Quality orientation
  • Problem solver

Qualification and Experience

  • Degree or Diploma with 2 to 3 years related experience

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