Company:
Sanlam Group
Industry: Banking / Financial Services
Deadline: Oct 2, 2025
Job Type: Full Time
Qualification: Bachelors, Matric, National Certificate
Experience: 2 – 3 years
Province: Gauteng
City: Johannesburg
Field: Human Resources / HR
What will you do?
- This is a junior management level position that provides broad support regarding training/coaching and quality related functions, processes and administration.
Key responsibilities include:
- Undertake and/or co-ordinate the provision of training and coaching to the different MWL business functions
- Undertake the QA dispute process and Refer to Committee cases
- Update and communicate/train business rules/process changes
- Undertake training related administration capturing and record keeping
- Maintain stakeholder and client relationships
- Undertake people management
What will make you successful in this role?
Qualification & experience
- Grade 12
- A completed coaching qualification (i.e.: diploma or ETDP)
- A minimum of 2-3 years coaching/training experience.
- Preferably financial services /call centre experience/sales environment
Knowledge and skills
IT:
- MS: Office (Excel, Word, PP, Outlook)
- Ntinga/Thought Express/Vici dialer (or other similar systems)
- MWS
- Share drive
Business:
- Financial services industry knowledge (basic)
- Financial services product knowledge (MiWayLife))
- Relevant compliance regulations (i.e.: FICA, POPIA etc)
- MWL systems and processes
- Direct sales rules, governances and technical requirements
- Quality assessment and evaluation processes
- Business rules and processes
- Quality assessment processes and practices
- Coaching/training methodology and processes
- People management
Personal attributes
- Keen developer of people
- Able to build trust and rapport
- Relationship builder
- Analytical and detail minded
- Good communicator /Listening skills
- Planner and organiser
- Action and results orientated
- Quality orientation
- Problem solver
Qualification and Experience
- Degree or Diploma with 2 to 3 years related experience