Temp Customer Service Rep – Claremont Area, Cape Town at Impact

Job Description

• We are seeking a friendly, professional, and customer-focused individual to join our team as a Customer Service Representative in Claremont area for temp position.
• The successful candidate will be responsible for providing exceptional customer service to our clients, resolving inquiries and complaints in a timely manner, and ensuring overall customer satisfaction. The candidate will be based at Cavendish Square Mall.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies to customers.
• Handle and resolve customer complaints, ensuring customer satisfaction.
• Process orders, returns, and exchanges efficiently and accurately.
• Maintain a positive attitude and provide friendly and personalized service to all customers.
• Collaborate with other departments to address customer needs and provide solutions.
• Keep detailed records of customer interactions and transactions.
• Recommend improvements to customer service processes and procedures.
• Work with POS systems
• Work with cash credit and debit cards
• Knowledge of Cavendish Square will be an advantage
• Able to work on weekends as well as public holidays when required

Qualifications:

• High school diploma or equivalent.
• 1-2 years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and other computer programs.
• Knowledge of CRM software is a plus.
• A positive attitude and a passion for providing excellent customer service.