Company:
takealot.com
Industry: Sales / Retail
Deadline: Not specified
Job Type: Full Time
Experience:
Location: Western Cape
Province: Cape Town
Your responsibilities will include:
- Monitoring the TDT hub and 3PL performance by performing daily inspections
- Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
- Recommending changes to management and compliance management in order to improve procedures so that customer expectations are managed or exceeded
- Being point of contact for Customer Service, TDT delivery hubs and 3PL’s, ensuring query resolution
- Report generation, so that hubs, the hubs’ franchisees and couriers are aware of their current performance
- Data capturing into the respective systems to ensure business and customers are up to date with deliveries
- Quality control of data
- Other duties and tasks as assigned
Competencies/Skills
- Ability to read and write in English and interpret written instructions
- Confidence in sharing information and providing feedback
- Solid communication
- Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook
- Basic math skills and sound mathematical reasoning
- Must have an organised approach to task completion and great attention to detail
- Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
- Able to communicate with all levels of management
- Strong organisation skills
- Demonstrated ability to effectively complete work records with strong attention to detail.
- Ability to read and interpret data and draw valid conclusions
- Ability to work in a fast-paced environment
- Must be able to work weekends and overtime as required
Qualifications & Experience:
- Matric (Grade 12)
