Store Manager – Vangate Mall at iKhokha

Job Description

• Are you a natural leader with a passion for driving results, inspiring teams, and delivering top-notch customer experiences?
• We’re looking for a dynamic, hands-on Store Manager who’s ready to take charge, bring fresh ideas, and lead our store to new heights.
• If you thrive in a fast-paced retail environment and love turning goals into achievements, this is your moment to shine!
• Join us today and be part of an innovative South African Fintech story!

So, what will you do? 

• You will play a pivotal role in driving sales and activation ratios.
• Manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha’ s goals.
• Take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch.
• Contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

In addition to the above, you will: 

• Accountable for the performance and management of a few iKhokha store’s.
• Responsible for store P&L’s.
• Sales.
• Customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement Performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in-store stock management.
• Weekly stock takes and cycle counting.
• Maintain asset register of instore equipment.
• Maintain asset register of all branding materials
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications:

• Minimum of a matric qualification.
• Undergraduate Degree (Advantageous)

Deal breakers:

• 3+ years of experience in a similar role
• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous
• Experience in retail operations
• Understanding of informal markets and in-branch retail dynamics
• Must be willing to travel to different store locations
• Valid driver’s license and own vehicle

Additional Skills & Knowledge:

• Strong communication skills with the ability to speak both English, Afrikaans and Xhosa Optional
• MS Office Proficiency
• Basic understanding of key stakeholders within the designated Store Location
• Sales Management against designated target