Store Manager (45hr) – TFG Jewellery – Strene Phola Mall at TFG (The Foschini Group)

Job Description
Key Responsibilities: 

• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. Etc.).
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• Driving turnover to ensure achievement of targets.
• Ensures the team executes operational excellence through a customer-centric mind set.
• Generating high levels of motivation and commitment within the store.
• Ensure store staff implement merchandising strategy and standards.
• Managing team schedule effectively.
• Staff training and development.
• People management, including recruitment, employee relations, performance management.
• Controlling expenses.
• Allocate time effectively; handle multiple tasks and completing priorities. 
• Manage risk within the store.

Qualification & Experience:

• A Grade 12 qualification.
• A relevant tertiary qualification would be advantageous.
• Must have 3-5 years Store Management experience.
• Store Management experience in Jewellery would be advantageous.
• Must have experience in driving sales to increase store profit.

Skills: 

• A high sense of urgency with demonstrated ability to work independently.
• High flexibility and ability to adapt to different customers.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
• Figure and admin orientated.
• Management Experience.
• Organised and thorough.
• An excellent leader and business manager.
• Profit and turnover driven.
• Strategic Sales Planning and managing the Sales Process.
• Excellent customer service orientation. 

Behaviours: 

• Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness.
• Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships.
• Customer Focus – understands, anticipates, and meets the needs and expectations of customers.
• Directs work – effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes.
• Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation.
• Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets.
• Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes.
• Values differences – recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others.