Store Manager (45hr) – Sportscene – Ilanga Mall at TFG (The Foschini Group)

Job Description
Key Responsibilities:  

• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. Etc.).
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• Driving turnover to ensure achievement of targets.
• Ensures the team executes operational excellence through a customer-centric mind set. 
• Generating high levels of motivation and commitment within the store.
• Ensure store staff implement merchandising strategy and standards.
• Managing team schedule effectively.
• Staff training and development.
• People management, including recruitment, employee relations and performance management. 
• Controlling expenses. 
• Allocate time effectively; handle multiple tasks and completing priorities.  
• Able to manage risk within the store.
• Inventory management (replenishment of stock and meeting customer demands). 
• Financial oversight – making sure store finances are taken off in the store.

Qualifications & Experience: 

• A Grade 12 qualification.
• A relevant tertiary qualification would be advantageous. 
• Must have 3-4 years Store Management experience.
• Experience in Sports Store Management is advantageous. 
• Must have experience in driving sales to increase store profit.

Skills:  

• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently. 
• High flexibility and ability to adapt to different customers.
• An outstanding leadership, interpersonal and communication skills. 
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. 
• Figure and admin orientated.
• Organised and thorough.
• Profit and turnover driven.
• Strategic Sales Planning.
• Customer Value management.
• Managing the Sales Process.

Behaviours:  

• Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness.
• Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships.
• Customer Focus – understands, anticipates, and meets the needs and expectations of customers.
• Directs work – effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes.
• Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation.
• Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets.
• Optimizes Work Processes – assess and improves the efficiency, effectiveness, and quality of various work processes.
• Values differences – recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others.