Spitz – Store Manager – Canal Walk, Cape Town at AVI Limited

Company:

AVI Limited

AVI Limited

Industry: Food Services

Deadline: Not specified

Job Type: Full Time

Qualification: Bachelors, Matric

Experience: 5 years

Province: Western Cape

City: Cape Town

Field: Sales / Marketing / Retail / Business Development

Your Role

  • As a Store Manager, you will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence. You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand. 

Reporting to: Regional Manager

Team: Permanent & Flexi Staff within the store 

Key Areas of Impact

Creating an Exceptional Customer Experience

  • Cultivate a service-driven culture, ensuring customers receive a world-class experience
  • Implement action plans based on mystery shopper feedback to continuously elevate service standards
  • Build strong relationships with customers and maintain a loyal client base
  • Provide in-store coaching and continuous training to refine sales and service skills 

Inspiring and leading a high-performance team

  • Recruit, mentor, and develop a high-calibre retail team that embodies our brand values
  • Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions
  • Recognise and reward excellence while ensuring accountability with clear expectations
  • Foster a positive and motivating work environment that encourages growth 

Driving Sales and Operational Excellence

  • Monitor daily sales performance and ensure every team member contributes to store targets
  • Analyse the income statement and manage expenses to maximise profitability
  • Maintain optimal stock levels in alignment with customer demand and store needs
  • Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation
  • Use key retail disciplines to manage store operations efficiently 

Achieving Business Targets

  • Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios
  • Align team performance with brand goals, ensuring a seamless and luxurious shopping experience 

What It Takes to Succeed:

Experience that set you up for success:                       

  • Minimum of 5 years’ retail experience
  • At least 12 – 18 months of management experience in a retail environment
  • A deep understanding of the retail landscape, including brand positioning and customer engagement 

Qualifications & Certifications that will contribute to your success:

  • Matric / Grade 12 (essential)
  • Tertiary Retail Qualification (advantageous) 

Additional Requirements that will enhance your impact for success:

  • Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries
  • Strong understanding of profit & loss statements and retail financials
  • Experience in merchandising, stock control, and store administration
  • Ability to recruit and build a team that represents a luxury retail brand 

Method of Application
Submit your CV and Application on Company Website:

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