Spa Receptionist (FTC) – Dikhololo Resort at Beekman Group

Key Performance Areas:

• Ensuring that spa guests receive the best possible reception and assistance upon arrival, during their treatment experience, and at departure. Responsible for managing spa bookings, scheduling therapists efficiently, and ensuring accurate recording of treatment sales and payments.
• Maintaining stock levels of spa products and consumables, conducting regular stock counts, and ensuring adherence to stock control procedures. Facilitating seamless communication between spa therapists, the resort reception, and management to deliver an exceptional guest experience.

Key Competencies & Personal Attributes:

• Matric
• Minimum 2 years’ experience in a spa or similar guest-facing role
• Computer literacy, including Excel and Word
• Experience with booking systems or property management systems (preferred)
• Strong organizational skills and attention to detail
• Excellent guest relations and communication skills
• Ability to work under pressure and handle multiple bookings simultaneously
• Own transport
• Prepared to work weekends, public holidays, and late shifts
• No accommodation provided