Spa Receptionist (Cape Town) at Sun International

Job Purpose

• To provide a warm and professional welcome to all spa guests while efficiently managing bookings, payments, and front desk operations. Ensure a seamless client journey by delivering excellent service and supporting smooth spa operations.

Key Performance Areas

• Greet all clients warmly, providing a professional and friendly first impression
• Answer phone calls, WhatsApp, and emails promptly, handling queries with accuracy and courtesy
• Assist guests with appointment bookings, changes, and cancellations
• Provide detailed information about spa services, promotions, and packages
• Handle guest feedback and escalate concerns to management when necessary
• Manage daily appointment schedules and update booking systems
• Process payments, issue receipts, and maintain accurate cash/credit handling
• Ensure the reception area is always tidy, stocked, and inviting
• Maintain client records and confidentiality in line with spa policies
• Assist with product sales and retail recommendations
• Track and record daily sales, bookings, and therapist schedules
• Support marketing activities such as promoting specials and loyalty programmes
• Liaise with therapists and housekeeping to ensure smooth flow of spa operations
• Collect client wellness information (e.g., allergies, medical concerns) and flag as needed before treatments
• Proactively upsell treatments and add-on services to maximise revenue per guest
• Monitor front desk retail product stock and notify management for replenishment
• Represent the brand with professionalism in appearance, communication, and behaviour

Requirements

Education

• Grade 12 

Skills and Knowledge

• Proficiency is spa booking systems
• Knowledge of Spa services and products
• Sales & Upselling Techniques
• Communication Skills
• Appointment & Calendar management
• POS system operation and cash/credit handling processes
• Health, safety and hygiene protocols
• Client record management
• Inventory monitoring 

Experience

• 1-2 years’ experience in a similar role within a spa environment