Company:
FNB South Africa
Industry: Banking / Financial Services
Deadline: Oct 5, 2025
Job Type: Full Time
Qualification: Bachelors
Experience:
Province: Gauteng
City: Randburg
Field: ICT / Computer
Are you someone who can:
- Provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.
Other duties will be:
- Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
- Design, develop, and implement solutions that enhance operational efficiency and effectiveness.
- Provide technical support and guidance to users, ensuring that solutions are utilized effectively.
- Conduct training sessions and workshops to educate employees on new systems and processes.
- Monitor and evaluate the performance of implemented solutions, making recommendations for improvements as necessary.
Digital Channel Enablement
- Support the rollout of new digital features and capabilities, including pilot testing and feedback loops.
- Contribute to roadmap planning and prioritisation based on customer insights and business value.
- Ensure propositions are optimised for digital-first delivery, with a focus on automation, self-service, and personalisation.
Proposition Execution & Enhancement
- Assist in the development and refinement of digital CVPs aligned to customer segment strategies.
- Drive implementation of approved CVPs across digital products, pricing, service, and engagement channels.
- Collaborate with cross-functional teams (e.g. Product, CX, Data, Marketing) to ensure seamless execution and alignment.
- Monitor and track performance metrics related to digital acquisition, engagement, conversion, and retention.
- Identify and escalate digital friction points and propose enhancements to improve customer journeys.
Insights & Reporting
- Analyse customer behaviour and usage data to inform proposition design and iteration.
- Prepare regular performance reports and insights dashboards for internal stakeholders.
- Support business case development for new digital initiatives.
End Date: September 27, 2025
