Soft Services Supervisor at Tsebo Solution

Duties & Responsibilities    

• Supervise subcontractors and ensure compliance with service level agreements.
• Manage helpdesk operations, reporting, and system accuracy.
• Lead and coordinate soft service-related projects.
• Maintain high standards in cleaning, catering, landscaping, and hygiene services.
• Ensure effective communication and documentation via SharePoint.
• Support budget planning and cost control across service areas.
• Build and maintain strong client relationships.
• Ensure compliance with ISO 9001, 14001 & 18001 standards

Skills and Competencies    

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with helpdesk software and reporting tools
• Understanding of ISO standards (ISO 9001, 14001 & 18001)
• Knowledge of facilities management systems and SharePoint
• Functional Skills:
• Strong planning and organizational abilities
• Excellent verbal and written communication
• Ability to manage multiple service lines effectively
• Strategic thinking and problem-solving capabilities
• Financial acumen and budget management

Competencies:

• Strong leadership and team management skills.
• Customer-focused with high service standards.
• Ability to manage conflict and operate independently.
• Strategic thinker with financial and business acumen.
• Approachable and effective communicator across all levels.

Qualifications    

• Grade 12 and a relevant tertiary qualification.
• Experience in facilities or soft services management.
• Knowledge of SLA management, labour relations, and compliance.
• Valid driver’s license and own transport.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong communication, planning, and strategic skills.
• Experience with helpdesk software is advantageous

Closing Date: November 6,2025