SGR Business Specialist at Sanlam Group

Overall purpose of this role

• The Business Specialist reviews every aspect of company operations for the purpose of supporting and improving business processes and system changes, collaborating with business analysts and assisting in the System Development Life Cycle (SDLC) process to better serve customers and to make the company operations more efficient.
• Production support for the Pricing Teams, including monitoring, troubleshooting, and resolving or escalating system or process issues to ensure seamless business operations and minimal disruptions.

Key responsibilities

• Provide operational production support and guidance to the group risk pricing teams on process issues, system constraints as well as training support for system navigation and manual processes.
• Supports and coaches employees fulfilling the Subject Matter Expert function within the relevant internal and external operational areas on production issues.
• Identify business constraints and process inefficiencies and escalate for corrective action.
• Assist in the analysis of root causes of business issues and in developing appropriate resolutions.
• Stakeholder engagement with various internal and external stakeholders
• Technical support to both internal and external users w.r.t group risk pricing process and systems
• Logging, tracking, user acceptance testing and sign off as business user on IT development of data fixes, system bugs while identifying and raising risks so that it can be resolved.
• Ensure that the relevant operational area understands how process and system changes will affect the department and assist in introducing the change so that it will be received in the most positive way.
• Participation within projects and assist with the requirement gathering, refinement of the business requirement for enhancements and new development within the Project- and Agile teams.
• Participate in all relevant Agile ceremonies.

Experience and qualifications

• 5-7 years hands on senior pricing experience within group risk industry
• Computer literate with proficiency in Microsoft Office (Excel, Word, Powerpoint)
• BA Certification advantageous

Knowledge and skills

• Product knowledge and understanding of the Group Risk and / or Retirement Fund Industry
• Understanding of IT environment and System Development Life Cycle (SDLC) advantageous

Personal qualities

• Flexible and Adaptable – Rebounding from setbacks and adversity when facing difficult situations.
• Courage – Stepping up to address difficult issues, saying what needs to be said.
• Manages Complexity – Demonstrated ability and proven record to make complex decisions.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• Plans and Aligns – Planning and prioritising work to meet commitments aligned to organisational goals

Core competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus – Building strong customer relationships and delivering customer-centric solutions.
• Drives Results – Consistently achieving results and meets deadlines, even under tough circumstances.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience – Rebounding from setbacks and adversity when facing difficult situations.