Service Technician at Sandvik

• We are looking for a hardworking and motivated individual to join our team as our Service Technician.
• The role will report into the Field Service Manager. The role will be based from our offices in Spartan, Kempton Park. 

Purpose of the role:

• Responsible for working closely with the Southern Africa sales & service teams to promote Crushing and Screening products and champion the driving of the Crushing & Screening Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance & services to our customers for our Crushing & Screening installed base.

The job responsibilities:

• Customer training and efficient technical services support pertaining to all Sandvik Crushing & Screening products supplied to customers within Southern Africa
• Work closely with the Customers or Sandvik Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushing & Screening equipment when required.
• Guide and assist Customers or Sandvik’ Maintenance Teams with fault diagnosis while working on Sandvik Crushing & Screening equipment.
• Cooperate closely with the Sales team or directly with the customer to promote Crushing & Screening Solutions equipment and Aftermarket sales.
• Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
• Identifies current and future/potential customer service requirements by establishing personal rapport with them and other people in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Works towards achieving set KPI’s, for both the Customers and Sandvik.
• Providing relevant information to Crushing & Screening Solutions installed base in the Region to the Regional teams and to ensure accurate installed base information is maintained in the database.
• Accept and perform tasks delegated by SRP Management as deemed necessary.
• Stay up to date with new and upgrades of Crushing & Screening equipment.
• Prioritize & follow scheduled service/maintenance plan
• Identify outstanding work
• Verify resources
• Complete work orders & feedback to Clients
• Report all deviations and/or damage to Client & Manager
• Address all complaints & suggestions referring to machine
• Visual inspections with operators
• Identify development opportunities for operators & In-training Apprentices
• Perform needs analysis
• Complete & administer all time histories
• Prioritize maintenance to be done
• Perform daily services
• Identify service/ maintenance to be done from work order
• Inspect & test machine
• Identify faults & follow checklist
• Perform maintenance/ service as identified and requested
• Re-check machine
• Capture & record shift hour meters if needed
• Complete work order
• Update internal business system CRM (Salesforce)
• Report any deviations and/or damage
• Tag & deliver components to stores for repairs
• Recommend spare parts to customers
• Create learning opportunities for In-training Apprentices

Qualifications & Experience Requirements

• Grade 12 Certificate
• Diploma in Mechanical Engineering or other related engineering field or
• N6 – Millwright
• Relevant Red Seal Trade certificate- Millwright
• +5 years’ work experience in Screening and Crushing experience is an added advantage.

Other Requirements & Competencies

• Good understanding of the importance of customer services & Visits
• Follow through ability, results orientated and ability to function with tight deadlines.
• Ability to work in a matrix organization environment.
• Listening and logic interpretation
• Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with customers and internal stakeholders.
• Must be flexible and self-reliant,
• Excellent time management
• Commercial understanding
• Ability to function independently with minimal supervision as well as collaborate effectively as part of a team.
• Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities simultaneously.
• High proficiency in MS Office.
   

Method of Application
Submit your CV and Application on Company Website: