Company:
FNB South Africa
Industry: Banking / Financial Services
Deadline: Nov 30, 2025
Job Type: Full Time
Experience: 2 – 3 years
Location: Western Cape
Province: Cape Town
Field: Customer Care
Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
Are you someone who can:
- Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiency
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
- Resolve all customer queries efficiently, and within agreed timelines.
- Prepare business communication that is of a professional standard
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Follow up with the applicable customer to ensure that the complaint was resolved to the customer’s satisfaction
- Manage own development to increase own competencies
You will be an ideal candidate if you:
- Matric (Grade 12)
- 2 -3 years’ experience in the field
- Relevant Systems Knowledge and experience
End Date: November 4, 2025
