Service Centre Administrator (Part-Time) at Incredible Connection

Introduction

• Pepkor Lifestyle is looking for an energetic individual to join our dynamic team. We are looking for a Customer Service Agent, specializing in social media, to effectively manage, moderate and resolve customer queries for all prospective clients within our social media platforms.

Description

• Promptly monitor and respond to social media comments and inquiries in line with the requirements and guidelines.
• Liaising with internal departments on resolving queries.
• Effective application of Customer Service Policy, Procedure and systems.
• Manage Customer centricity.
• Effective self-management and teamwork.

Minimum requirements

• Grade 12
• 2 – 3 years related Social Media/Community Management and Customer Services experience
• Relevant Qualification in Media, Digital or Communications field
• Current knowledge of best practices for Customer Services in a retail environment
• General Understanding of CPA (Customer Protection Act)
• Knowledge of Pepkor Lifestyle policies, practices, processes and systems
• Knowledge of CRM systems and practices
• Social Media Proficiency
• MS Proficiency
• In–depth knowledge of Pepkor Lifestyle policies, practices, processes and systems

SKILLS

• Strong written and verbal communication skills
• Personal Resilience
• Multi-tasking
• Effective Time Management
• Interpersonal skills
• Active Listening and Interpretation skills
• Conflict Management
• Ability to work under pressure

BEHAVIOURS

• Energy and Drive
• Customer Orientation
• Problem Solving
• Planning and Prioritising
• Assertiveness
• Excellence Orientation
• Following Instructions and Procedures
• Attention to detail
• Working with People
• Delivering Results and Meeting Customer Expectations
   

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