Senior Manager, Sales Talent & Engagement at NTT Ltd.

Your day at NTT DATA

• The Senior Manager, Sales Operations and Enablement is a senior management role that is focused on sales tools, processes, knowledge and enablement and implements business activities and processes that help the sales organization run effectively and efficiently in support of business strategies and objectives.
• This role is responsible for the operational management and leadership of a team of functional individual contributors fostering a collaborative and innovative team culture focused on operational excellence.

Key responsibilities:

• Makes sound and timely business decisions to drive short term and long-term performance.
• Ensures the implementation of presales support, quality assurance, training and ensures the execution of the sales management system.
• Acts as a trusted advisor to medium-sized sales teams by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps.
• Improves sales performance by driving and implementing the continuous improvement of processes, technology and methodologies to meet deliverables.
• Ensures the implementation of enabling activities such as tools, process and methods.
• Identifies and advises on improvements to current processes and methods.
• Provides expert knowledge and skills that enable successful customer business outcomes.
• Works with sales teams and provides operational management to a team of functional individual contributors, optimizes sales onboarding, and provides training and coaching.
• Recommends and tracks sales metrics, driving accuracy and providing related reporting to the relevant senior stakeholders.
• Ensures the delivery of content and communicates marketing and sales collateral and commercial messaging.
• Oversees opportunity/pipeline management and forecasting, predictive analytics and provides sales intelligence information.
• Works with internal stakeholders and benchmarks external data to advise on the development of compensation plans.
• Oversees the identification and auditing of enablement technology to ensure value-add, relevance and usefulness.

To thrive in this role, you need to have:

• Extended understanding of the vast range of IT operations and service offerings.
• Demonstrable extended knowledge and understanding of IT industry environment and business needs.
• Extended strategic and operational team leadership skills and able to effectively manage the resources that report to them.
• Extended business and commercial acumen.
• Extended collaboration skills and able to interact professionally and to build sound relationships at all levels internally and externally.
• Extended knowledge of the client environment.
• Extended understanding of the local, regional and global sales environments and ability to grasp the challenges facing the sales force.
• Extended ability to identify trends and areas for improvement.
• Extended understanding of solution selling concepts and solid knowledge on sales process design.
• Extended problem analysis and solution formulation skills.
• Demonstrates learning and service orientation.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in business or sales or a related field.
• Relevant certifications such as SPIN and Solution Selling are desirable.

Required experience:

• Extended experience in similar role within a related environment.
• Extended experience operationally managing a sales operations / effectiveness team.
• Extended Demonstrable experience dealing with stakeholders to influence sales.
• Extended experience in the sales operations / effectiveness management role.
• Extended Strategic and solid operational planning experience.

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