Senior Manager Retail Store at KAL Group

Job Specification

• Reporting into the Regional Manager Operations, the incumbent would be responsible for managing a large retail store, which includes overseeing sales, staff, inventory and operational & administrative systems and controls.

Minimum Requirements

• National Diploma in Business Administration, Commerce, Accounting, or related field
• 6 years related experience in retail sales with a proven track record in a managerial capacity
• Ability to effectively communicate and/or negotiate with high level of proficiency
• Excellent MS Office skills and knowledge of retail operating systems

Key performance indicators

• The GOLD business imperatives displayed below are to be used as key indicators in sourcing competent candidates for this critical role.

Growth

• Ability to execute in a diverse environment by building a deep understanding of the company’s products and consumers to develop narratives that translate those concepts to broad consumer audiences and customer experiences
• Delivering messaging, communications, and programs that inform, influence, and inspire customers, for example promotional displays

Optimisation

• Achieves financial objectives by preparing an annual budget, scheduling expenditures, maintain branch controls, and analysing variances to maximise profitability and meet sales targets
• Maintain proper stock management, i.e stock controls and reconciliations
• Promote high levels of customer satisfaction by addressing customer complaints
• Compliance with internal company policies, procedures, processes, and external regulations

Leveraging Culture & Diversity

• Ability to lead a high impact team and collaborate with different stakeholders
• Building trusting relations and inspire relations amongst the internal and external stakeholders

Digital Transformation

• Driving the automation/optimization of digital processes and inventory control platforms
• Develop consumer-facing content across a variety of segments to publicise the company’s products & brands

Key leadership attributes

• The incumbent would need to have the ability to progress and add continuous incremental value – having impact!
• Dealing with complexity
• Sound pragmatic judgement
• Self – awareness
• Achievement orientation