Senior Associate Configuration Analyst at NTT Ltd.

Your day at NTT DATA

• The Senior Associate Configuration Analyst is a developing subject matter expert, responsible for working closely with internal teams to ensure the implementation of the company’s configuration management policy and standards in less complex environments.
• The primary responsibility of this role is to define and control the components of services and infrastructure and maintain accurate configuration records.
• The Senior Associate Configuration Analyst conducts presentations to educate and train users on the use of the configuration process.

Key responsibilities:

• Offers detailed support related to the configuration management process.
• Works on strategic projects to govern the configuration management processes.
• Participates in the evaluation of existing configuration management systems and the design, implementation and management of new / improved systems for efficiency and effectiveness.
• Conducts presentation to educate and trains users on the use of the configuration process.
• Manages stakeholder relationships by proactively engaging with clients.
• Works closely with internal clients to extract and compiles monthly reports as defined and agreed.
• Brings subject matter expertise in the evaluation of proprietary configuration management tools and recommend those that best meet the organization’s budget, resource, timescale and technical requirements.
• Ensures compliance with laid down procedures by contributing and participating in both internal and external audits.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Developing analytical and reasoning skills.
• Developing ability to interpret complex processes and policies.
• Ability to work collaboratively with a diverse, global, and multicultural community.
• Ability to present information at various levels of the organization.
• Developing knowledge of the customer’s business priorities, objectives and business drivers.
• Developing knowledge of the role IT plays in enabling the business objectives to be met.
• Developing familiarity what IT can deliver to the business, including the latest capabilities.
• Ability to use, understand and interpret the SACM Process policies and procedures to ensure adherence.
• Displays influencing and negotiating abilities.
• Achievement driven, and delivery focused while maintaining the required quality.
• Displays impeccable client service orientation.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in a Computer Science or Information Technology field, or related field.
• ITIL certification preferred.
• Intermediate Certificate in Release Control and Validation preferred.
• Coding experience beneficial
• Experience in AI or related field beneficial

Required experience:

• Moderate level of demonstrable experience working with internal and external stakeholders.
• Moderate level of experience analyzing process and recommending improvements.
• Moderate level of experience with a concentration and firm understanding of business practices