Sector Manager at Fidelity Services Group

• A position for a Sector Manager under Specialized Services Division exists at FSS: Specialized Services reporting to the Divisional Manager.  The Sector Manager is responsible for overseeing daily business operations and ensuring compliance to contractual requirements. Always maintain a professional working relationship with Executives, General Managers, Regional Managers, Staff and Clients.

 Experience, Requirements and Qualifications:

• Matric certificate (Grade 12)
• PSIRA Grade A/B Registration and Accreditation
• Firearm Competent – Business Purpose
• No criminal record or any pending cases
• At least 8 years’ experience in the Security industry
• At least 5 years’ experience in Operational / Guarding Security industry
• Exceptional staff management experience
• Computer literate and proficient on all Microsoft programs
• Valid driver’s licence with own reliable transport
• Knowledge of business process, function, and acumen
• Has a good command of the English language both written and verbal.
• Excellent communication skills and the ability to work well with people at all levels are essential.
• Knowledge of ISO 9001:2000 quality Management and requirements

Must have knowledge of:

• Sectorial Determination
• Basic Conditions of Employment Act (BCEA)
• PSIRA
• FAMS
• SOP. Standard Operating Procedures
• Occupational Health & Safety
• Fleet and logistics

 Job Description: (Not totally inclusive)

Self-motivated and result driven, ensuring good customer service, improving operational and administrative processes.

• Oversee all staff, budgets, operations and guarding of the respective business area.
• The formulating of overall strategy, managing people and establishing policies and procedures.
• To be a thoughtful leader, confident decision maker, helping subordinates to develop and to be productive.
• Ensuring growth, thrive and profit rising for the branch.
• Develop and maintain operational strategy, which ensure exceptional operational service levels to client base, utilizing and agreed operational staff structure.
• Set and manage goals for new business.
• Financial management of business.
• Ensure that feedback on projects is always provided to Regional Executive.
• Overseeing daily business operations and ensuring compliance to contractual requirements.
• Develops, reviews, updates, and implements business strategic planning, sales, financial performance, goals, objectives, and new development to improve business and profitability growth.
• Training lower-level managers and staff.
• Ensuring subordinates are in line with company policies and procedures.
• Creating, managing budgets, optimize expenses, improve revenue, identify, and manage risks.
• Oversee recruitment and training of employees.
• Evaluate and improve, performance and productivity.
• Evaluate and improve financial performance.
• Review and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning, and submittal for capital expenditures.
• Researching and identifying growth opportunities.
• Generating reports and giving presentations.
• Coordinating branch activities.
• Prepare and present daily, weekly, and monthly reports for superiors.
• Ensure compliance with regulated legislation and acts.
• Customer satisfaction reports.
• Ensure all clients are services as per contractual requirements.
• Maintain high risk reporting for clients and ensure risks are fully identified and ensure appropriate procedures are in place to mitigate the risk.
• Develop and maintain training of subordinates, through formal training and direct mentoring.
• Ensure all major special projects / events are organized.
• Engage with current and potential clients to market and sell an end to end integrated solution.
• Ensure staff are booked accordingly, lines are opened within 24 hours and billing is raised.
• Complete fleet schedule, incl technology installed and site deployed, asset management.
• Complete firearms schedule, incl responsible managers and allocated staff utilising firearms, asset management.

Competencies Required

• Excellent presentation & Communication skills
• Outstanding organizational
• Negotiation and conflict management skills
• Customer focus with continuous improvement skills.
• Leading and management competencies – Providing Leadership
• Investigating / Risk Assessment Skills
• Strong analytical and critical thinking ability
• Problem solving attitude
• People Management skills
• Structuring Tasks
• Persuading and influencing
• Creating Innovation and Adjusting to Change
• Business acumen
• Deadline Driven
• Driving Success
• Showing Resilience