Sales Consultant – Dial a Bed – Southdowns at TFG (The Foschini Group)

Job Description
Key Responsibility Areas:

• Sales maximization
• Providing excellent customer service at all times
• Basic administration
• Following company policies and procedures
• Assuring that showroom looks presentable at all times
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays.

Experience and Qualifications:

• Matric 
• 2 – 3 years’ retail sales experience 
• Mattress or furniture sales experience required 
• Computer literate 

Skills:

• Must have a systematic work approach
• Must have excellent customer communication skills
• Must have good telephone etiquette
• Attention to detail
• Time management
• Internal motivation
• Must be able to handle conflict 
• Must be able to work under pressure
• Friendly, motivated and calm
• Friendly and engaging personality
• Comfortable working with members of the public.
• Should have a confident manner
• Must be helpful and polite
• Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock
• You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc.
• Able to work as part of a sales team
• Knowledge of inventory techniques
• Should be of a smart appearance and articulate