Company: FNB South Africa
Industry: Banking / Financial Services
Deadline: Sep 30, 2025
Job Type: Full Time
Qualification: Matric, National Certificate
Experience: 2 years
Location: Gauteng
City: Johannesburg
Field: Customer Care, Sales / Marketing / Retail / Business Development
Job Title: Sales Consultant
Are you someone who can:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
You will be an ideal candidate if you have the following:
- Minimum qualification: Matric
- Ideally 2 years and above working experience in similar role, selling funeral cover, debt protect plan, Law on Call and Health Cash Plan.
- 2 years outbound, cold calling call centre experience imperative
- FSCA Recognized FAIS NQF 5 qualification.
- Must have a clear credit record
End Date: September 17, 2025
