Sales Ambassador (Oli_Sales Amb) at Dream Hotels & Resorts

Job Overview:

• The Dream Ambassador is the key point of contact between Olifants River Lodge and their clients: answering queries, offering advice, providing solutions and introducing new services. Their work includes full account management – scheduling sales calls, demonstrating and presenting products with the key mandate of revenue generation for Olifants River Lodge within a prescribed area and market segments.

Key responsibilities:

• Develop and maintain strong trade relationships with clients in Mpumalanga and nationally through face-to-face meetings, calls, and digital interactions.
• Responsible for the creation and management of quotations, payment tracking, invoice accuracy and administrative coordination.
• Negotiate pricing to the benefit of both the customer and Olifants River Lodge.
• Conduct a minimum of 25 in-person sales calls monthly, including site inspections and educational visits.
• Confirm quotations and coordinate all event details with clients, ensuring décor, technical setup, and room allocations are ready on the event day.
• Represent the lodge at trade shows and industry networking events.
• Manage the CRM (VTiger) system by updating client data, leads, and interactions accurately.
• Oversee the complete sales process, ensuring maximum client engagement and spend.
• Follow up on quotes, organise educational visits, and host site inspections.
• Achieve key performance targets (OKR), including conversion rates and revenue growth.
• Expand market share in segments such as corporate, government, and niche markets, which includes school and churches.
• Collaborate with the Resort Custodian and Sales Leads to design and implement sales strategies.
• Submit monthly sales reports detailing activities and insights, via VTiger.
• Provide market feedback to enhance cross-selling, product positioning, and client satisfaction.
• Promote the lodge’s value proposition and contribute to a culture of innovation and growth 

Theoretical Knowledge and Qualifications:

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial
• Minimum of three years industry related experience
• 3 years and account management experience essential