Company:
SafetySA
Industry: ICT / Telecommunication
Deadline: Not specified
Job Type: Full Time
Experience: 3 – 5 years
Location: Limpopo
Province: Polokwane
Job Purpose
- To manage and grow strategic client relationships by delivering tailored solutions, maintaining high levels of service, and identifying opportunities for business expansion. This role plays a key part in SafetySA’s mission by ensuring client satisfaction and supporting sustainable revenue growth through trusted partnerships.
Key Responsibilities
- Build and maintain strong relationships with key clients, acting as their primary point of contact.
- Develop strategic account plans aligned with client needs and SafetyCloud’s growth objectives.
- Drive revenue growth through upselling, cross-selling, and identifying new business opportunities.
- Liaise between clients and internal teams to ensure timely delivery of solutions and issue resolution.
- Monitor and report on account performance, client feedback, and strategic initiatives.
- Ensure full compliance with SafetySA’s legal, regulatory, and procedural frameworks.
- Collaborate cross-functionally to improve processes and enhance client experience.
- Apply SafetySA’s values in all decision-making and stakeholder engagement.
- Maintain accurate client records and contribute to strategic reviews and planning.
Job Requirements
Qualifications:
- National Diploma or Degree in Business Administration, Business Management, Project Management, Finance, Sales or Marketing.
- Additional certifications in Account Management or Client Relations will be advantageous.
Experience:
- Minimum 3–5 years in Key Account Management, preferably in the Health & Safety, Compliance, or Training sectors.
- Proven track record in client retention, strategic planning, and revenue growth.
Skills & Knowledge:
- Strong interpersonal and relationship-building skills.
- Excellent communication, negotiation, and problem-solving abilities.
- Proficient in CRM systems and Microsoft Office Suite.
- Ability to analyse data and prepare performance reports.
- Knowledge of occupational health and safety training and compliance services.
