RSA – CT – Inside Customer Success Manager at Flight Centre Travel Group

About You

• As an Inside Customer Success Manager for Corporate Traveller, your purpose will be to drive retention, growth and ensuring optimal customer satisfaction. 
• The ICSM works closely with internal and external stakeholders to achieve their customers goals and assist in driving Corporate Travellers’ customer retention strategies.
• A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts, reviewing your client’s business needs, and increasing and optimising the number of services provided to your customers.

Qualifications

• Matric
• Experience in customer/account management
• Ability to clearly articulate knowledge about products, services and value propositions to customers 
• 5 years sales , business or customer relationship experience
• 1-2 years C-Level engagement experience
• Minimum 5 years’ experience in the Travel Industry
• Proven track record in achieving targets in the Travel Industry
• Min 2 years’ experience in Customer Success Management if non travel related
• Reporting and Online Booking Tool Knowledge
• Corporate Travel or Travel contracting experience advantageous

What’s in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.