Risk Agent at DigiOutsource

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Risk Agent, you’ll be monitoring money in and money out, you will protect business by enforcing compliance with regulatory requirement while ensuring the necessary actions are taken. This will help us excel at minimising the risk to business in order to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Full and accurate assessments of all accounts, transactions and related documentation.
• Review client transactions and ensure that detailed and accurate updates are recorded.
• Evaluate customer accounts and take appropriate action as per risk policies.
• Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications.
• Send all appropriate requests for documentation.
• Review documents for legitimacy where necessary.
• Ensure all requirements are met and accurate updates are entered on the system.
• Withhold or release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria).
• Report and record details of customers that do not meet legitimacy standards.
• Extract information and review reports for incongruences.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Degree / diploma in Risk Management, Legal, Accounting or related fields
• Demonstrates consistent behaviour aligned to the Organizational Culture

​​​​​​​Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Ability to identify, analyse and conclude behavior outside of the normal
• Ability to identify discrepancies and anomalies and analyse trends
• Proficient in MS Excel