Company:
Timberland
Industry: Manufacturing / Production / FMCG
Deadline: Not specified
Job Type: Full Time
Qualification: Bachelors, Higher National Certificate, National Certificate
Experience: 5 years
Province: Western Cape
City:
Description
Operational Oversight
- Ensure all stores within the region adhere to company operational standards.
- Conduct regular store visits to audit compliance, visual merchandising, and customer service quality.
- Monitor stock levels, shrinkage, and product availability across stores.
Sales & Performance Management
- Set and monitor regional sales targets and KPIs.
- Analyze sales reports and identify opportunities for growth.
- Implement strategies to maximize profitability and minimize costs.
People Management
- Recruit, train, and manage Store Managers and support their teams.
- Conduct performance reviews and develop improvement plans.
- Foster a high-performance, customer-focused culture.
- Ensure proper succession planning and staff development.
Customer Service
- Ensure exceptional customer experience is delivered consistently across all stores.
- Handle escalated customer complaints or issues where necessary.
Marketing & Promotions
- Support the execution of national marketing campaigns at store level.
- Monitor and assess the effectiveness of local promotions and campaigns.
Reporting
- Submit weekly and monthly operational, sales, and HR reports to head office.
- Provide feedback and insights to help shape business strategy.
Requirements
QUALIFICATIONS/ EXPERIENCE
- 5+ years experience in retail, with at least 2 years in a multi-store or regional management role.
- Proven track record of achieving sales targets and leading large teams.
- Diploma or Degree in Retail Management, Business Administration, or related field.
- Additional certifications in leadership or customer experience are a plus.
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Analytical and strategic thinking
- Problem-solving and decision-making ability
- Strong customer orientation
- Ability to travel frequently between stores
Method of Application
Submit your CV and Application on Company Website: