Receptionist – Hotel at Helderberg Personnel

Purpose of the role:  

• To deliver outstanding front office service through efficient guest assistance, smooth check-in and check-out processes, and effective coordination between departments.

Key responsibilities include but are not limited to:

• Handle email and telephone requests professionally and efficiently
• Respond to guest inquiries in a courteous and effective manner
• Maintain thorough knowledge of room categories and the property layout
• Stay informed about all facilities, services, and special offerings at the property
• Take ownership in resolving guest complaints promptly and effectively
• Demonstrate a strong sense of responsibility and accountability
• Manage guest accounts accurately and ensure billing integrity
• Conduct pit checks during each shift to ensure accuracy and compliance
• Operate the hotel’s Property Management System (OPERA Cloud) with confidence
• Check guests in on arrival and out on departure, ensuring a smooth experience
• Operate the switchboard and direct calls efficiently
• Manage restaurant bookings and hotel reservations accurately
• Liaise effectively with all departments to ensure seamless guest service

Criteria:

• A post-matric hospitality qualification or hotel school diploma will be an advantage
• At least 2 years’ experience within a five-star hotel or luxury establishment
• Excellent guest relations skills
• Strong computer literacy and administrative accuracy
• Exceptional verbal and written communication skills
• Confident with figures and basic calculations
• Excellent command of the English language
• Self-motivated, enthusiastic, and energetic approach to work
• Cooperative team player with a positive, can-do attitude
• Flexibility to work shifts, weekends, and public holidays as required
• Ability to perform well under pressure in a fast-paced environment

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