Receptionist/Administrator at Old Mutual

Job Description

• This role is responsible for front line reception and switchboard management, various office administrative duties including, Junior PA responsibilities. The incumbent is individually accountable for achieving results through own efforts. This role is based in Stellenbosch.
• The role also includes assisting with product administration in accordance with business, process and compliance rules as well as dealing with the relevant Product Administrators, where required.

Responsibilities

Key responsibilities will include amongst others the following:

• Front Face Reception/PA
• Responds to incoming calls and routes calls to correct location.
• Places outgoing calls on request and log international calls.
• Take accurate telephonic messages and resolves basic queries.
• Collects and processes switchboard data and produces reports.

Administration

• Travel bookings including flights, hotel/accommodation, cars/shuttles.
• Ordering stationery & kitchen stock as required.
• Takes care of administrative processes and produces monthly stats.
• Logs and keeps accurate records and details up to date.

Team Assistance

• Assists team-members with various additional tasks e.g. catering assistance, room set-up etc. when required.
• Assist with Access control, access tokens/access cards and alarm codes for colleagues.

Health & Safety

• Team leader for all First Aiders and Emergency Wardens.
• Investigate issues relating to health and safety and review the effectiveness of health and safety measures that have been put in place.
• Ongoing training for incident reporting, making sure the team is on track.

Personal Effectiveness

• Accountable for service delivery through own efforts.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Qualifications and Experience required

• Matric & tertiary qualification (Office Administration or relevant qualification)
• At least 3 years of front face reception & administration experience
• Switchboard & telephone etiquette
• Service excellence
• Excellent command of English and Afrikaans
• Good communication skills
• Client centric
• Strong administrative skills
• Ability to handle stressful situations in a vibey dynamic team.
• Time management
• Proactive and a self-starter
• Be professional and presentable
• Oracle Proficiency would be advantageous
• Own transport would also be advantageous

Skills

• Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

• Collaborates
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Plans and Aligns
• Tech Savvy

Education

• NQF Level 5 – Higher, Advance or Occupational Certificate or equivalent

Closing Date

• 13 October 2025