Company: Barloworld Equipment
Industry: Building / Construction
Deadline: Not specified
Job Type: Full Time
Qualification: Matric
Experience: 5 years
Location: Northern Cape
City:
Field: Engineering / TechnicalÂ
Job Title: Readvertisement Service Quality Specialist Global Grade 11
Key Outputs
- Maintain, implement and control the Quality Management System (QMS) in the Service Department
- Implement and maintain contamination control standards as per OEM requirements
- Maintain quality and contamination control documents within Service
- Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements
- Oversee strict adherence to quality control plans, standards and procedures by the service workshop teams
- Verify correct implementation of quality control and contamination control procedures
- Conduct inspections and perform quality tests on work in progress in the workshop as per quality control plan, standards and service quality procedures
- Complete quality inspection reports
- Facilitate problem solving for quality issues and service warranties using appropriate tools, systems and techniques
- Identity root causes and provide advice on corrective actions for service quality issues
- Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality
- Provide training on service quality awareness and quality control measures to improve service excellence
- Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans
- Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met
- Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e. final line of approval on all work conducted in workshop
- Manage projects related to quality process and contamination control improvements
Qualification, Experience and Competencies
- Qualified in relevant trade (Heavy / Earthmoving Equipment Mechanic) – “Red Seal” [HEM / EEM Trade test or NQF4 learnership, passing Sec 26(d) Trade test]
- Advanced Caterpillar Certification
- 5 Years qualified artisan
- Minimum 3 years’ experience as a Technical Analyst
- Prior experience as Service/Technical Planner or Service Supervisor advantageous
- Good administrative skills
- Machine specific technical knowledge and skills Level 2
- Applicable product knowledge
- Verbal and written communication (including presentation) level 2
- Technical report writing (advanced content)
- Business and financial understanding level 1
- Computer Literacy (All Cat Literature & MS package)
- Trouble shooting and problem solving skills level 2
- Diagnostic skills level 2
- Building relationships level 2
- Influencing and negotiation level 1
