Quotation Clerk M/F at CFAO

Job description:

• The purpose of this position is to assist the aftermarket team to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.
• Compiling Quotations and submitting to the customer within 24 hours
• Follow up on submitted quotes (3x per quote)
• Customer satisfaction.
• Feedback daily to managers
• Compile weekly Quote report
• Support the team to achieve predetermined targets
• Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
• Processing of invoices, creating order numbers, updating of records on Kerridge system (ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices, generating order numbers for both internal and external customers, accurate and timeous processing of technician / mechanic time sheets, etc.). Various specific administrative tasks relating to invoices and managing service schedules are included in this area of responsibility if required
• Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department / manager or supervisor and / or product support engineer / foreman.
• General administrative duties.

Profil demandé :

• Excellent interpersonal skills, including very strong verbal and grammatically correct written English communication skills; ability to interpret information presented verbally or in written format; ability to express self and present information in a clear and comprehensible way / format
• Ability to interact with senior management; excellent communication skills with people at all levels in an organization
• Impeccable, friendly and professional telephone manner and in general when dealing with customers both internally and externally
• Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out
• Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure
• Dedication to service excellence in every aspect of work carried out; strong focus on internal and external customer service
• Strong focus on attention to detail and accuracy
• Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative; deadline and results orientated

Method of Application
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