Quality Analyst at Unilever

JOB PURPOSE

• Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you seek to ensure that all products manufactured by the company consistently meet defined quality standards and specifications, guaranteeing their safety, compliance, and suitability for consumer use then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• The role supports the implementation of Quality Management Systems and hygiene protocols, promotes a zero-defect culture through the use of World Class Manufacturing (WCM) tools, and ensures uninterrupted testing and analysis of raw and packaging materials to maintain seamless production and packing operations.
• Carryout online trouble shooting to identify product quality issues and generating of NCA/D incidents in the event that quality defects are identified. Use QEWOs to drive RCAs.
• Carry out monthly checks discarding retention samples that are older than the specified retention period plus one-month.
• Maintain an environment of 5s within retention storage area.
• Retrieval of samples from retention location and setting-up against Customer complaint sample and preparing all the necessary forms for evaluation.
• Evaluating customer complaints against standards and completing evaluation documentation.
• Prepare and write reports for consumer services team regarding investigated complaints
• Lead problem solving kaizens derived from Q prioritization matrix to obtain zero defects
• Validate processes and procedures and recommend corrective action where required
• Conducts analysis of development samples and consumer complaint samples and recommends changes to processes.
• Co-ordinate trouble shooting for defective packaging material effecting production, raise SNCRs and follow up with supplier using 8 stages of incoming goods
• Conduct internal audits and drive closure of internal audits findings for respective units
• Ensure that proactive approach is taken towards Quality or Food safety gaps
• Landing Innovation in factory for quality/Food safety aspects.
• Setting up and supporting SAP QM for new and current material
• Packaging material analysis and approval of material
• Weekly verification of quality critical instruments in the packing hall
• Participate in taste panels as approved testers and make decisions on status of products in terms of acceptance or rejection. (Mandatory that person does not smoke due to the negative effect this has on sensory evaluation which is a key component of the job)
• Member of the food safety & HACCP team

Administrative Activities

• Generating of NCA’s, SNCRS, D incidents and QEWOs
• Weekly/Monthly reporting consumer/customer complaints, SNCRs, D incidents, quality and UMS
• Kaizen review

Specific Criteria

• Retrieval of samples from retention location and setting-up against Customer complaint sample and preparing all the necessary forms for evaluation.
• Evaluating customer complaints against standards and completing evaluation documentation.
• Prepare and write reports for consumer services team regarding investigated complaints
• Trending and analyzing of CRQS EOLAS reports
• Analysis and release of packaging material of SAP
• Custodian of SAP/SAP PLM

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Diploma OR BTech Food Tech / Biotechnology or an equivalent qualification.
• Knowledge of SAP (Purchasing, Release and blockage of stock.)
• Understanding HACCP requirements.
• Minimum 1 years’ experience in a working environment.
• Working Knowledge of PC Skills (Outlook, Excel, Word, etc.)
• Fully Operational in WC/Continues improvement QC tools
• Working Knowledge WCM/ Continues improvement Q methodology
• Working Knowledge of Quality systems and food safety

Skills

• Analytical Skills
• Communication Skills
• Stakeholder management (internal/external)
• Attention to detail
• Leadership skills