Product Specialist I at Nedbank

Job Purpose

• To maintain new and existing products and provide support in order to increase revenue and enhance client experience.

Job Responsibilities

• Monitor portfolio and build a deep understanding of product features, benefits, performance, target audiences and competitors.
• Provide product expertise to support growth through sales and marketing initiatives.
• Collaborate with internal stakeholders by contributing to structured information sharing meetings.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Identify opportunities to improve business performance by collaborating with stakeholders, including product managers, product owners, data and analytics teams and marketing. 
• Present product and commercialisation opportunities to increase revenue and customer satisfaction.
• Obtain buy-in for developing new features and feature enhancements to improve business performance and customer experience
• Collaborate with internal stakeholders to find solutions and resolve challenges.
• Identify training courses and career progression for self through input and feedback from management and industry requirements.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff Surveys etc).
• Participate and support corporate responsibility initiatives for the achievement Of business strategy (e.g. Green Strategy).
• Ensure all personal development plan activities are completed within specified timeframe

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant Diploma / Bachelor’s Degree 

Minimum Experience Level

• Minimum 2-4 years’ experience of which 2 years should be within a product environment.
• Preferred experience in digital, e-commerce, telco.

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Innovation
• Work Standards
• Quality Orientation