Product Sales Service Representative Global Grade 10 at Barloworld Equipment

Key Output

•  Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.
•  Proactively assess, clarify, and validate customer needs on an ongoing basis.
•  Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
•  Assist with quotes for parts, service, and equipment management solutions.
•  Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.
•  Responsible for Marketing after sales products and services
•  Liaison Between Barloworld and Customer accounts
•  Business Planning and / Budgeting Planning
•  Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
•  Compile and submit parts forecasting.
•  Discuss machine and undercarriage inspection reports regularly with customers.
•  Responsible for selling Caterpillar marketing initiatives.
•  Parts quotations followed up and converted into sales.
•  Promote part sales through service.
•  Achievement of Targeted Budget and Effective Expenses Management
•  Achievement of Operations and customer monthly KPI’s

Qualification, Experience and Competencies

•  Matric
•  B. Tech Sales/Marketing Diploma or Certificate
•  Qualified diesel/earthmoving equipment mechanic (or equivalent qualification).
•  5 years Caterpillar experience as an artisan
•  Workplace Competencies Business development skills and knowledge
•  Sound business communication skills (Managerial and technical report writing critical in role)
•  Sound technical knowledge of product brands.
•  Sound business communication skills
•  Basic financial management skills
•  PC and Microsoft Office knowledge
•  Behavioural Competencies: Relations skills
•  Problem solving, analysis
•  Attention to detail.
•  Listening
•  Influencing and Negotiation

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