Product Consultant (JHB South) at Smollan

 Job Summary: 

• To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the  forecourt. 

Key Responsibilities and Deliverables: 

• Customer Experience Management 
• Manage customer vetting and registration  
• Manage rental process  
• Gather feedback and suggestions from customers to continuously improve the rental service   Monitoring and managing inventory including the storing, tracking and maintenance of equipment 
• Inventory Management 
• Monitoring and managing inventory including the; 
• Storing 
• Tracking 
• Maintaining of equipment  
• Charging devices 
• Managing & Ensuring Compliance  
• Standards & Discipline Management 
• Brand Management & Compliance onsite 
• HSSE compliance 
• Non-Compliance Escalation
• Job Profile – Samsung Product Consultant August 2021 1 
• Reporting and KPI’s 
• Delivery of Quality Reporting & Insights  
• Feedback on what is working and what is not working,  Red flag escalations of issues encountered on the sites,  Speedy response to resolve issues that are encountered,  Provide insights gained from customer interactions 
• Administration 
• Capture daily, weekly and monthly reports based on customer interactions and sales Identify challenges and corrective actions 
• Customer Satisfaction and Service 
• Gather feedback from customer complaints, queries and requests and ensure resolution Build and maintain strong working relationships 
• Key Competencies  
• Organisational commitment  
• Teamwork and collaboration  
• Relationship building 
• Agility 
• Performance and results driven  
• Continuous growth & improvement  
• Resilience & stress management  
• Service Excellence 
• Analysis & problem solving  
• Sales orientation 
• Quality and detail excellence  
• Communication

Administration 

• Capture daily, weekly and monthly reports based on customer interactions and sales Identify challenges and corrective actions 
• Customer Satisfaction and Service 
• Gather feedback from customer complaints, queries and requests and ensure resolution Build and maintain strong working relationships 

Key Competencies  

• Organisational commitment  
• Teamwork and collaboration  
• Relationship building 
• Agility 
• Performance and results driven  
• Continuous growth & improvement  
• Resilience & stress management  
• Service Excellence 
• Analysis & problem solving  
• Sales orientation 
• Quality and detail excellence  
• Communication

Requirements

• Minimum Qualifications: Matric  
• Minimum Experience: 2-3 years’ experience in commission-based sales in Retail environment  
• Knowledge, Skills & Abilities: Sales and Marketing knowledge 

Customer Service Skills 

• Self management 
• Effective administration and communication skills  
• Knowledge and understanding of renewable energy 
• Literacy – MS Office