Process Engineer at Old Mutual

Job Description

• To manage new/ existing project taking a holistic view of the project to ensure the business delivers future state process automation, efficiencies, and excellence to the Customer. Specialists are the link between business and IT in process delivery on solutions and will be required to work on multiple projects concurrently and effectively.

Key Responsibilities

• Define, develop and support the implementation of future state process automation strategies and solutions to continuously improve process, products and systems to adapt to changing needs.
• Design and manage process flow according to required standards across the entire insurance value chain (BPMN 2.0).
• Breakdown business needs and project designs into clearly articulated specifications for development teams using process engineering methodologies. DMAIC, Process Decomposition etc
• Understand process measurements focusing on what metrics to capture and how to capture them in the process through assisting in business value & ROI assessment
• Monitor benefit realisation in collaboration with Product Owners
• Ability to use BPM related tools including project planning and tracking
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Change Management Support and Rollout Implementation for new solutions, fixes and enhancements.
• Facilitating workshops with business users in order to gather requirements, generate ideas and validate future designs.
• Identify and document business requirements specifications in line with business goals.
• Rapid prototyping using the MS office suite to support system and functional designs.
• Design and implementation of quick win solutions that do not require IT development.
• Responsible for assessing, mapping, optimizing and digitizing business processes for strategic change initiatives.
• Supporting task teams for implementing solutions / resolving incidents and troubleshooting between the business community and development team during implementation and rollouts.
• Supporting business team in development of test cases and scenarios to ensure high value deliverables.
• Build and maintenance of dashboards and metrics related to transactional statistics published in Power Bi or SQL:
• Support with Cross-Functional solution design incorporating LOB systems, SQL Databases, Workflow and Robotics. – Innovative Mindset / Thinking.
• Design and documentation of technical specifications for strategic change initiatives and gaining signoff through appropriate channels
• Supporting the restoration of service for high priority fixes / builds in coordination with the development team.
• Formulation of project recommendations and improvement suggestions to existing solutions.
• Recommending, designing, and implementing system changes in other systems to fast-track implementation.
• Verification of business analysis work supplied for projects/fixes in terms of clarity, completeness, and accuracy to ensure that builds address business requirements.
• Impact Analysis on the severity of issues to determine and quantify the scale of problems for prioritization metrics

Continuous improvement to ensure effective service

• Ensure adherence to organisational policies, practices and procedures.
• Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve customer experience whilst complying with governance requirements.

Service delivery to ensure customer satisfaction

• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Maintain service, quality and desired outputs across the
• business process by ensuring compliance to tactical policies, procedures and standards.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
• Manage quality people practices
• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues and team members.
• Collaborate and work with the business to deliver required service levels.
• Actively share information with other team members regarding
• successes, issues, trends and ideas

Experience, knowledge & skills required

• 3 – 5 years process engineering and implementation experience
• 3 years’ workflow or digital process design experience
• Experience in the insurance industry preferred
• Experience in project management and large software development projects.
• Advanced Excel, PowerPoint, Word, Visio Etc.
• Power BI, SQL (Design, Extraction and Queries and Dashboard build)
• Programming Knowledge or experience (Language agnostic)
• Problem-solving ability and courage to pursue new ideas.
• Resilience in facing challenges, as well as being flexible to accommodate alternate solutions.
• Focused on delivery, and ability to deal with pressure and non- standard hours or working times.

Skills

• Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development

Competencies

• Business Insight
• Collaborates
• Courage
• Cultivates Innovation
• Decision Quality
• Drives Results
• Ensures Accountability
• Manages Complexity

Education

• NQF Level 9 – Masters

Closing Date

• 28 October 2025