Company:
Badger Holdings (Pty) Ltd
Industry: Insurance
Deadline: Not specified
Job Type: Full Time
Experience:
Location: Western Cape
Province: George
Field: Insurance
About the Role
- As a Claims Consultant, you’ll be at the heart of our customer experience—supporting pet owners during some of their most vulnerable moments. You’ll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job—it’s a chance to be part of something meaningful, helping pets live healthier, happier lives.
Key Responsibilities
Claims Management
- Review and process pet insurance claims with precision and care.
- Assess veterinary documentation to determine eligibility under policy guidelines.
- Make informed decisions on approvals, partial payments, or rejections.
- Identify and escalate potential fraud.
- Negotiate claim costs where appropriate.
Customer & Stakeholder Support
- Communicate empathetically with policyholders via phone and email.
- Provide clear updates and guidance throughout the claims process.
- Liaise with veterinarians and clinics to gather necessary documentation.
Documentation & Compliance
- Maintain accurate records in our claims system.
- Ensure compliance with internal policies, industry regulations, and legal standards.
- Contribute to continuous improvement initiatives in claims handling.
