Personal Claims Consultant: Specialised Insurance at Nedbank

Job Purpose

• To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities

• Achievement of Service Delivery Standards to stakeholders. Initiation of pro-active and eff ective communicationand legal advice to clients.
• Provision of legal support to business management in respect of all general legalqueries.
• Drafting of legal agreements and contracts for clients.
• Assessment of impact of any new legislation and making recommendations in this regard.
• Manage delivery of outsourced work and monitor performance.
• Retain electronic copies of contract and control sheets.
• Drafting reports on outsourced service providers performance.
• Assist in developing and reviewing legal templates.
• Conduct legal research on matters and attend to claim assessments.
• Extensive knowledge of the various tariff s (Magistrates Court and High Court).
• Comply with Service Level Agreement or Claims Protocol by administering and facitlitating the claims process.
• Engage in appropriate training interventions to promote own professional development
• Adhere to organizational best practice and legislative requirements.
• Initiate and process claims to finalisation by ensuring compliance to insurance policy. 
• Minimise risk by complying with all Nedbank policies and procedures. 
• Keep abreast of legislation and other industry changes that impacts on roles by reading the relevant newsletters, websites and attending sessions.

People Specification

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Legal Qualification (BCom Law / LLB)
• Paralegal Diploma
• Admitted Attorney

Preferred Certifications

• Beneficial: Higher Certificate in Long Term Insurance

Minimum Experience Level

• 3 – 4 years Legal Claims experience of which 2 – 3 years are within Short Term Insurance.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Earning Trust
• Collaborating
• Customer Focus
• Decision Making
• Initiating Action
• Work Standards
• Managing Work