Company:
Airports Company South Africa
Industry: Logistics and Transportation
Deadline: Not specified
Job Type: Full Time
Qualification: Matric
Experience: 1 – 3 years
Province: Gauteng
City:
Field: Administration / Secretarial, Customer Care
Key Performance Output
The successful candidate will be reporting to the Supervisor Passenger Services and will be responsible but not limited to the following:
- Proactively identify, resolve and escalate customers’ needs as and when required.
- Announce flights information.
- Participate in customer care projects and initiatives as and when required.
- Provide support to relevant stakeholders to ensure achievement of objectives.
- Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organisational goals.
- Capture information for trending purposes.
- Identify and escalate any system related errors.
- Escalate repeated Operational non-compliance.
Technical Skills and Experience
The following skills and experience will be required:
- National Senior Certificate / Grade 12 is essential.
- 1-3 years’ experience in Business Operations recommended.
- Basic knowledge of Microsoft Office.
