Outbound Collections Agent at Nimble Group

Job Purpose:

• As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans. This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers.
• You will need to leverage strong communication skills and problem-solving abilities. Your success will be measured by your ability to exceed expectations.

Key Performance Areas:

Collections & Productivity:

• Achieve and exceed individual collection targets through effective communication and negotiation.
• Maintain and update accurate records of customer interactions, payment arrangements and collections actions.

Customer Engagement & Negotiation:

• Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
• Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.

Compliance & Quality Assurance:

• Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.

Live the Nimble Values:

• Positive Impact: Be an inspiring force, contributing positively to your team.
• Get it Done: Own your role and drive results with accountability.
• Find Better Ways: Seek continuous improvement and innovation.
• Do the Right Thing: Uphold high ethical standards in every action.

Who We’re Looking For:

• We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service. If you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.

What You Need:

• A Matric qualification (or equivalent).
• A positive credit record and a clear criminal record.
• Strong verbal and written communication skills.
• Computer literacy and the ability to handle systems efficiently.

What You’ll Get:

• Performance-Driven Rewards: With uncapped commission, the sky’s the limit for what you can earn based on your efforts.
• Growth Opportunities: We believe in nurturing our team members for career growth. Your success here opens doors for further development within Nimble.
• Full Training Support: Comprehensive 15-day training will prepare you to succeed. We ensure that you’re fully equipped to hit the ground running. Your Team Manger is dedicated to on-the-job training to ensure you are supported on your journey to success.
• Exciting Benefits: In addition to salary, enjoy benefits like WIFI Access, hybrid work opportunities, overtime opportunities, medical cover as well as health and life cover to give you peace of mind.