Ops Manager: Debt Management (10631) at The South African Revenue Service (SARS)

Job Purpose

• To plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing the operational activities of the team and ensure that the team meets its target within the set quality, turnaround time and productivity norms, in order to deliver on approved operational plans and to continuously enhance service delivery.

 Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree in commerce or law / advanced Diploma (NQF 7) AND 5-7 years debt management experience in a debt collection environment with at least 1 year experience at supervisory level

OR

• Senior Certificate (NQF 4) AND 10 year’s debt management experience in a debt collection environment with at least 1 year experience at supervisory level.

Job Outputs:

Process

• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities. (I)
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions. (I)
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability. (I)
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards. (I)
• Ensure procedures, policies and mandates are clearly understood and complied with. (I)
• Ensure that standard debt management cases are finalised within specified turnaround time.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement. (I)
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts. (I)
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change. (I)
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change. (I)
• Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs. (I)
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards. (I)
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals. (I)
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy. (I)

Governance

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities. (I)
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities. (I)
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities. (I)

People

• Build strong relationships through providing direction and leadership to others and expressing positive expectations. (I)
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals. (I)
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas. (I)
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas. (I)

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)
• Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)
• Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)

Client

• Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service. (I)
• Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service. (I)

Behavioural competencies

• Accountability
• Adaptability
• Fairness and Transparency
• Fairness and Transparency
• Problem Solving and Analysis
• Respect
• Trust

Leadership Competencies

• Concern for Impact of own behaviour on others
• Nurtures Future Talent
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity
• Ability to translate strategy into execution

Technical competencies

• Business Acumen
• Change Management
• Debt Management
• Decisiveness
• Effective Business Communication
• Efficiency improvement
• Financial Analysis and Reporting
• Functional Policies and Procedures
• Legal Compliance
• Managerial Budgeting
• Negotiation Skills
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• SARS Systems Products