Operations Specialist at Ignition Group

Job Description

• We are seeking a dynamic and results-driven Operations Specialist to join our dynamic team. This person will be responsible for driving the fulfilment performance of our team.

Key Responsibilities:

• Extracting of sales reports – which will determine what needs to be reworked. (By resell or rectify)
• QC Approved – Orders on Beam which mandates was rejected, over SLA, removed off the system and credit score expired.
• QC Rejected – Orders on CAdvance. Rejected due to over SLA, credit score expired and duplicated.
• Orders at the Courier Hub (Courier Consigned, Arrived at Hub, Out on Delivery, Failed Delivery) – follow up with relevant stakeholders.
• Increase credit limit for Upgrades and Vas.
• Validation of clients from Blu Portal to prevent fraud.
• Distributing cases to relevant Tl’s, ensuring cases are resolved in a timely manner.
• Ensuring manager is informed daily concerning challenges.

Job Requirements
Qualifications & Skills:

Experience:

• Minimum of 3-5 years of experience in account management, client services, or a similar role

Industry Knowledge:

• Strong understanding of processes, including customer service, technical support, back-office operations, or related services.

Communication Skills:

• Exceptional verbal and written communication skills, with the ability to clearly present ideas, strategies, and performance insights to clients and internal stakeholders.

Relationship Building:

• Proven track record of building and maintaining strong, trust-based relationships with clients and internal teams, with a client-first mindset.

Analytical Skills:

• Strong analytical abilities to interpret performance data, identify trends, and develop actionable insights that improve client outcomes.

Problem-Solving Skills:

• Excellent problem-solving skills with a proactive and solution-oriented approach to overcoming challenges.

Time Management:

• Ability to effectively manage multiple accounts and priorities in a fast-paced environment, ensuring client needs are met without compromise.