Operation Manager at DHL

Job Purpose

• As an Operation Manager, you will participate in design and ensure implementation of import/ export strategy to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies

In this job, you will:

• Contribute to design import/ export strategy in line with business strategy and requirements, corporate guidelines and policies
• Prepare plans, organize and control import/ export operations to optimize service and performance
• Ensure transactional operations in the receiving area such as delivery arrangement, planning and follow-up of shipment
• Guide preparation, and handling of required import documents according to regulations and internal procedures
• Monitor shipment status in the import area, identify incidents and take actions for resolution of incidents
• Support customer service in the incident and exception management resolution
• Provide subject matter expertise for ad-hoc operational questions with regards to accounts which are being serviced
• Review proper implementation of customer before operations is starting regular business service
• Review supplier performance as against set targets, provide feedback and develop improvement plan, when required
• Develop and build relationships with key suppliers
• Collaborate with and build relations with other internal functions such as capacity management, OCC, sales, customer service, etc.
• Ensure achievement of high standards of operational quality throughout import/ export operations, data quality and support functions
• Participate to develop import/ export operations processes and procedures and ensure adherence to compliance/ quality standards
• Study issues, determine opportunities and introduce best practices and quality standardsfor import/ export focusing on increasing effectiveness and efficiency
• Influence others outside of own job area regarding policies, practices and procedures
• Develop strong, trusting relationships with business leaders across DHL
• Cooperate with and coordinate 3rd parties e.g. external service providers
• Advise customers and key stakeholders on processes, systems and tools
• Manage experienced professionals who exercise latitude and independence in assignments

You bring the following skills and qualifications:

• Bachelor’s degree
• More than 6 years of experience