Company:
Absa Group Limited (Absa)
Industry: Banking / Financial Services
Deadline: Oct 3, 2025
Qualification: Bachelors
Experience:
Province: Gauteng
City: Johannesburg
Field: Customer Care
Job Summary
- Retention Of Existing Clients And Persuading Customers To Make Promises To Pay In Order To Retain Their Policies.
Job Description
Customer Experience
- Treat customers fairly in all working activities
- Understand customer policy queries and clarity any areas of uncertainty
- Maintain accurate account records ensuring all relevant customer information is obtained and update
Customer Retention
- Persuading customers to stay with Absa Life
- Follow up with clients that have PTP’s (promise to pay) to ensure that these are honoured
- Ensure that current collections customers are retained and lost customers are kept below agreed thresholds
- Down-sell products to existing customers where they cannot afford their current premiums to retain them as a client
- Dealing with client queries and complaints in a competent, efficient and professional way and in line with the company’s culture and values
- Negotiating and monitoring payment arrangements to ensure that the client’s policy / policies remains active and up-to-date
Data
- Compiling Daily and Month-to-date reports
General
- Achieve individual retention targets
Education
- Further Education and Training Certificate (FETC) (Required)
End Date: October 3, 2025
Method of Application
Submit your CV and Application on Company Website:
