Company:
Standard Bank Group
Industry: Banking / Financial Services
Deadline: Not specified
Job Type: Full Time
Qualification: National Certificate
Experience: 1 – 2 years
Province: Western Cape
City:
Field: Customer Care
Key Responsibilities:
- Welcome and assist customers, creating a positive first impression.
- Identify customer needs and direct them to the appropriate support or service.
- Provide accurate information on bank products, services, and policies.
- Resolve basic queries independently while upholding ethical standards.
- Support smooth branch operations and maintain a clean, professional environment.
Qualifications
- National Certificate (NQF5) or equivalent qualification
Experience
- 1-2 years of branch banking experience, focusing on customer service
- Excellent communication and interpersonal skills
- Proficiency in computer systems, including banking software
- Strong problem-solving abilities and attention to detail
- Customer-centric mindset with ability to work in a fast-paced environment
- Basic knowledge of banking products and services (preferred)
- Fluency in English and other local languages (advantageous)
Method of Application
Submit your CV and Application on Company Website:
