Company:
Standard Bank Group
Industry: Banking / Financial Services
Deadline: Not specified
Job Type: Full Time
Experience: 3 – 4 years
Location: Gauteng
Province: Johannesburg
Field: Banking
Job Description
- To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.
Qualifications
- Type of Qualification: Secondary/High school/A levels/Matric
- Field of Study: Not applicable
- Experience Required
- Credit Risk – PPB
- Risk & Corporate Affairs
- 3-4 years
- Inbound and Outbound contact centre experience – early, late and legal collections
- Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Conveying Self-Confidence
- Establishing Rapport
Technical Competencies:
- Active Listening
- Contact Centre Customer Relationship Management
- Electronic Communications & Devices
- Query Resolution
- Telephone Caller Handling
