Office Operations Manager at CFW Fans

The company employs a diverse workforce with a strong skill set in engineering.  We are currently seeking a Sales Operations Manager to join our team and help grow our customer base while maintaining strong client relationships. The successful candidate will be responsible for the following tasks:

• Implement sales strategies as directed by senior management to achieve business objectives.
• Lead both internal and external sales activities, including client engagement and relationship management, to drive business growth and enhance customer satisfaction.
• Maintain and manage the customer database to support sales initiatives and marketing efforts.
• Conduct market and customer research to identify trends, opportunities, and areas for improvement.
• Collaborate closely with Business Development, Marketing, and Product Development teams to align goals and strategies.
• Develop, manage, and maintain sales policies, sales content, and a centralized sales information repository.
• Recruit, train, and motivate a high-performing sales team to deliver professional, efficient, and customer-centric service.
• Organize and coordinate regular sales meetings and team updates.
• Drive monthly and annual sales planning, including budgeting and forecasting.
• Analyze sales data, monitor trends, and report on performance metrics to guide strategic decisions.
• Oversee sales administration processes such as quotations, invoicing, and follow-ups to ensure seamless operations.
• Support the creation and coordination of marketing materials and social media content for product promotion.
• Assign and oversee account managers and product managers to optimize client coverage and product success.
• Manage pricing strategies to remain competitive and profitable.
• Develop and enhance digital channels and social media platforms to attract and engage customers.
• Lead the launch of new products and conduct training sessions for internal and external stakeholders.

Qualifications and Experience Required:

• A tertiary qualification is considered an advantage
• Proven experience in sales or customer-facing roles.
• Bilingual in English and Afrikaans
• Experience in engineering field either HVAC / ventilation / fans or applications is advantageous

Attributes Required for position:

• A strong work ethic and high level of self-motivation
• Professional and presentable demeanor
• Excellent interpersonal and communication skills
• Energetic and enthusiastic approach to tasks
• Ability to understand and present technical products
• Methodical, organized, and structured in work practices
• Results-driven with a focus on achieving goals
• Committed to delivering outstanding customer service
• Proficient in computer use and common software applications