Company:
Fidelity Services Group
Industry: Security
Deadline: Not specified
Job Type: Full Time
Experience:
Location: Gauteng
Province:
Field: Customer Care
Overall purpose of the Job:
- The overall purpose of this job is to capture, and action Service Requests received nationwide from our NKA and Commercial clients. To ensure quoting is done accurately and within a acceptable turnaround time. Follow through of jobs with technical and proper communication between Fidelity and the client.
Minimum qualifications and experience:
- Matric qualification or equivalent
- Mathematics pass rate
- Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
- Professional and well presented
- Ability to work well under pressure
- Time management
- Self-motivated
- Reliable transport
- Mobile phone
Main duties:
- Receive and manage calls and emails professionally and efficiently
- Utilize the CRM platform (Pulse) to create and send quotes to Customers for services to be rendered
- Follow up on Purchase Orders and signed quotes
- Send through assigned jobs to technical and follow up with ETA for technicians to be at site
- Troubleshoot with clients to identify the problem, and offer a viable solution
